Frequently Asked Questions

Everything you need to know about ordering from Cakes by Izzy.

What areas do you serve?
We serve Colorado Springs, Denver metro, and communities between those two cities. Whether you're in Castle Rock, Parker, Aurora, or another city between them, we deliver to you.
How far in advance do I need to order?
It depends on the product:

2 days notice: Cakes 7" and smaller, cupcakes (24 or fewer), cookies (24 or fewer).
1 week notice: Cakes 8" and larger, cupcakes (more than 24), cookies (more than 24), and all petit fours.

We recommend ordering as early as possible, especially for large events and custom tiered orders.
Do you offer delivery?
Yes! We deliver throughout Colorado Springs, Denver metro, and the communities between those two cities. Delivery availability and fees depend on your location and order size. Pickup is also available.
Can I order a custom cake?
Absolutely. Use our custom cake inquiry form to share your vision — occasion, servings, theme, and any inspiration photos. We'll get back to you with a quote.
What flavors do you offer?
Our core flavors include Vanilla, Chocolate, Red Velvet, Lemon, Strawberry, Almond, and Funfetti. For custom and tiered cakes, we offer additional flavors like Champagne, Salted Caramel, Lemon Elderflower, and more. Ask us about seasonal specials.
Do you accommodate allergies or dietary restrictions?
We can accommodate many dietary needs. Please mention any allergies or restrictions when ordering, and we'll work with you. Note that our kitchen handles common allergens including nuts, dairy, eggs, and gluten.
How do I pay?
We accept all major credit cards through our secure online checkout powered by Stripe. Payment is collected when you place your order.
Can I cancel or modify my order?
Please contact us as soon as possible if you need to make changes. Cancellation and modification policies depend on how close we are to your requested date. Large custom and tiered orders require more advance notice for changes.
Do you offer tastings?
Yes, for larger custom and tiered orders we can arrange tastings when it makes sense for your project. Contact us to discuss timing and availability.
How should I store my cake?
Keep your cake refrigerated until 1-2 hours before serving for the best flavor and texture. Cupcakes and cookies can be stored at room temperature for 1-2 days in an airtight container.

Still have questions?

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